Play Responsibly at Koru
At Koru, we want every visit to our casino to be enjoyable, safe, and firmly under your control. We believe that gambling should always remain a form of entertainment, not a source of financial or emotional stress. This page explains the tools, policies, and support options we provide to help you maintain healthy gaming habits while playing at Koru Casino.
Our Commitment to Safer Gambling
We recognise that for a small percentage of players, gambling can become problematic. That is why we have built a responsible gaming framework into every part of our platform. Whether you are browsing our slots, joining our live casino tables, or claiming a promo code, we want you to feel confident that your wellbeing comes first. Our team continuously reviews our policies to align with international best practices in player protection.
Who Should Avoid Gambling
We strongly advise that the following individuals do not register or play at Koru:
- Anyone under the legal gambling age in their jurisdiction of residence
- Anyone who has previously struggled with gambling addiction
- Anyone experiencing financial difficulties or using borrowed funds to deposit
- Anyone playing to escape stress, depression, or other personal problems
- Residents of jurisdictions where online gambling is restricted or prohibited
Tools We Offer to Help You Stay in Control
We provide a range of account management tools so that you, not the game, remain in charge of your experience. You can access these settings at any time after you complete the Koru Casino login process and navigate to your account dashboard.
Deposit Limits
We allow you to set daily, weekly, or monthly deposit limits on your account. Once a limit is reached, we will automatically prevent further deposits until the period resets. If you wish to increase a limit, we require a short cooling-off period before the change takes effect, while decreases are applied immediately.
Loss and Wagering Limits
In addition to deposit limits, we let you restrict how much you can lose or wager within a given timeframe. These limits help you track your spending patterns and avoid chasing losses, particularly when playing our slots or participating in live casino sessions.
Session Time Reminders
We offer session reminder notifications that alert you after a set period of continuous play. This tool is especially useful for players who lose track of time while enjoying our extensive library of slots and table games.
Self-Exclusion and Cooling-Off Periods
If you feel you need a break, we offer temporary cooling-off periods ranging from 24 hours to several weeks. For longer-term concerns, we provide a self-exclusion option that can last from six months up to several years, or permanently upon request. During self-exclusion, we will suspend your account, block any Koru casino login attempts, and remove you from all marketing communications, including promotional emails related to any Koru casino bonus or Koru free spins offer.
Reality Checks
We display periodic reality check pop-ups during your session, summarising your time spent playing and net results. This feature helps you make informed decisions about whether to continue or take a break.
Protecting Minors and Vulnerable Players
We take the protection of minors extremely seriously. Our registration process requires full identity verification, and we reserve the right to request additional documentation at any stage to confirm that you meet the minimum legal age requirement. We also recommend that parents and guardians install filtering software such as NetNanny, CyberPatrol, or similar parental control tools on any device that may be used by minors, in order to prevent access to Koru or other gambling websites.
We encourage all account holders to keep their login credentials confidential and never share their Koru app or desktop account with family members, including minors. If we suspect that an account is being used by someone underage, we will immediately suspend the account and void any associated winnings or bonuses.
Recognising the Signs of Problem Gambling
We encourage you to regularly assess your own gambling behaviour. Some common warning signs include:
- Spending more money or time gambling than you originally intended
- Borrowing money or selling possessions to fund your gambling activity
- Neglecting work, family, or social responsibilities because of gambling
- Feeling anxious, irritable, or depressed when not gambling
- Attempting to win back losses through larger or riskier bets
- Lying to friends or family about the extent of your gambling
If any of these signs resonate with you, we urge you to make use of our self-exclusion tools or reach out to one of the independent organisations listed below.
External Support Organisations
We are not a treatment provider, but we proudly support and signpost independent organisations that specialise in gambling addiction support. We recommend contacting:
- GamCare – free advice, support, and counselling for problem gamblers
- Gamblers Anonymous – peer support groups available worldwide
- BeGambleAware – information and self-assessment tools
- Gambling Therapy – free online support available in multiple languages
These organisations operate independently of Koru and can provide confidential, professional guidance tailored to your situation.
Account Verification and Fair Play
We require all players to complete identity verification before processing any withdrawal. This process, combined with our responsible gaming measures, ensures that every Koru deposit and every Koru withdrawal is linked to a verified, eligible adult player. We believe that transparency and verification go hand in hand with responsible gambling practices. If you'd like to review the welcome offers available to verified players, you can check our Koru Casino bonus page for details.
How to Contact Us
If you would like to set a limit, request self-exclusion, or simply discuss your gaming habits with our team, we are here to help. You can reach our support representatives via LiveChat, available 24/7, or by emailing support@Koru Casino.com. Whether your question concerns a Koru bonus code, a Koru no deposit bonus, or you simply want to request a cooling-off period, our support agents are trained to respond with care and discretion.
Our Ongoing Responsibility
We continuously train our staff to recognise signs of problematic play and to respond appropriately when a player reaches out for help. Our responsible gaming policy is reviewed regularly, and we adjust our tools and procedures as needed to reflect evolving regulatory standards and player feedback. We want Koru Casino to remain a place where entertainment, security, and player wellbeing go hand in hand, whether you are exploring our live casino, testing a new promo code, or simply enjoying our slots from your mobile device.
Ultimately, we want you to enjoy everything Koru has to offer responsibly. By using the tools and resources outlined on this page, you can maintain control over your gaming experience and ensure that your time with us remains positive, safe, and sustainable.
Content updated: October 27, 2026