Koru Privacy Policy

At Koru Casino, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, use the Koru app, or play at Koru. By registering an account and using our services, you agree to the practices described below. If you do not agree with any part of this policy, we ask that you refrain from using our platform.

Information We Collect

We collect various categories of information to provide you with a safe and personalised experience when you use Koru Casino. This includes information you provide directly to us, as well as data gathered automatically through your interactions with our site and app.

• We collect registration details such as your name, date of birth, email address, phone number, and residential address when you create a Koru login.
• We gather identity verification documents, including government-issued ID, proof of address, and payment verification documents, as required by our licensing obligations.
• We record financial information related to your koru deposit and koru withdrawal transactions, including payment method details and transaction history.
• We track your gaming activity, including games played, wagers placed, bonuses claimed such as any koru bonus code or koru promo code used, and time spent on our koru slots and koru live casino sections.
• We automatically collect technical data such as IP address, browser type, device information, and operating system when you access Koru through desktop, mobile, iOS app, or Android app.
• We use cookies and similar tracking technologies to understand how you interact with our website and improve our services.

How We Use Your Information

Our collection of personal data serves specific, legitimate purposes connected to operating Koru Casino responsibly and lawfully. We use your information in the following ways:

• We use your data to verify your identity and age, ensuring compliance with our licensing requirements under the Tobique Gaming Commission.
• We process your information to manage your account, including deposits, withdrawals, and any koru withdrawal requests you submit.
• We use your contact details to send important account notifications, transaction confirmations, and updates regarding our koru bonus and promotional offers.
• We analyse your gaming behaviour to personalise your experience, including tailored offers through our Loyalty Program and VIP Club.
• We use your data to detect and prevent fraud, money laundering, and other illegal activities, in line with our responsible gaming obligations.
• We may use your information to communicate marketing material, including details about our koru no deposit bonus and koru free spins offers, where you have consented to receive such communications.

Legal Basis for Processing

We process your personal data based on several legal grounds. We rely on your consent when you register for a Koru account and agree to this policy. We also process data to fulfil our contractual obligations to you as a registered player, to comply with applicable legal and regulatory requirements, and to pursue our legitimate interests in operating a secure and efficient platform. Where required by applicable law, we will obtain your explicit consent before processing sensitive categories of data.

How We Share Your Information

We do not sell your personal data to third parties. However, we may share your information in the following circumstances:

• We share data with payment processors and financial institutions to facilitate your koru deposit and withdrawal transactions securely.
• We share information with identity verification and anti-fraud service providers to confirm your identity and protect our platform from abuse.
• We disclose information to regulatory authorities, including the Tobique Gaming Commission, where legally required.
• We share data with our game providers and technical partners, such as BGaming, Pragmatic Play, and Evolution, to the extent necessary to deliver gaming services.
• We may share information with law enforcement agencies when required by law or to protect our legal rights.

Cookies and Tracking Technologies

We use cookies to enhance your browsing experience, remember your preferences, and analyse site traffic. Cookies help us recognise returning players, streamline the koru login process, and improve the overall functionality of our website and app. You can manage your cookie preferences through your browser settings; however, disabling certain cookies may affect your ability to use some features of our platform.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including compliance with legal, regulatory, tax, and accounting requirements. Once your data is no longer needed, we will securely delete or anonymise it in accordance with our internal data retention procedures.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security practices include encryption, secure servers, access controls, and regular security assessments. While we strive to protect your information, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

International Data Transfers

As we serve players across multiple regions, including New Zealand, Australia, Canada, Germany, and Norway, your data may be transferred to and processed in countries outside your country of residence. We ensure that any such transfers comply with applicable data protection laws and that appropriate safeguards are in place to protect your information.

Your Rights

We respect your rights regarding your personal data. Depending on your jurisdiction, you may have the following rights:

• You have the right to request access to the personal data we hold about you.
• You have the right to request correction of inaccurate or incomplete information.
• You have the right to request deletion of your personal data, subject to our legal retention obligations.
• You have the right to object to or restrict certain types of processing, including marketing communications.
• You have the right to withdraw consent at any time where processing is based on consent.
• You have the right to lodge a complaint with a relevant data protection authority if you believe we have not handled your data appropriately.

If you wish to exercise any of these rights, please contact our support team via email at support@Koru Casino.com or through our LiveChat, available 24/7.

Responsible Gaming and Age Verification

We are committed to promoting responsible gaming and preventing underage access to our services. We verify the age and identity of all players before processing any koru withdrawal and may request additional documentation at any time to confirm your eligibility to use Koru Casino.

Restricted Jurisdictions

We do not accept players from certain restricted countries, as outlined in our Terms and Conditions. If we determine that you are accessing our services from a restricted jurisdiction, we reserve the right to suspend your account and take appropriate action regarding your personal data in accordance with applicable law.

Third-Party Links

Our website and app may contain links to third-party websites. We are not responsible for the privacy practices of these external sites, and we encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We will notify you of any material changes by posting the updated policy on our website. Your continued use of Koru Casino after such changes constitutes your acceptance of the revised policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please reach out to our support team at support@Koru Casino.com or via LiveChat, available around the clock to assist you.